RDX® Insight™

Contact Support - APAC

Contact Technical Support

You may also open a support ticket by sending an email to support@rdx-insight.com – please include your contact details and full registration information for the product you are inquiring about.

Telephone:

For urgent or complex problems, contacting our support teams by telephone may be the most expedient option. Please contact the support team in your geography, and have the existing case number and product registration details available when you call.

For fastest support please call direct to your assigned service provider.

A Universal International Freephone Number (UIFN) is available in most countries. The UIFN is a free call service for customers to contact Overland-Tandberg Support by telephone.

CALLING FROM SERVICE TYPE CONTACT INFORMATION CARRIER
Australia UIFN 0011 800 TANDBERG
= 0011 800 826 323 74 (Toll free)
Optus & Reach (Telstra)
Bahrain IDD Call +971 4379 4160  
China Local call 400-922-2113 (Local call from anywhere in China) Accessible from all fixed-line and mobile phones in China.
Hong Kong UIFN 001 800 TANDBERG
= 001 800 826 323 74 (Toll free)
Reach HK
India Domestic Toll-free 1800 120 6542 (Toll free)  
Indonesia Local call (+62) 21 66672760  
Kuwait IDD Call +971 4379 4160  
Malaysia UIFN 00 800 TANDBERG
= 00 800 826 323 74 (Toll free)
Telekom Malaysia Berhad
New Zealand UIFN 00 800 TANDBERG
= 00 800 826 323 74 (Toll free)
Telecom NZ
Oman IDD Call +971 4379 4160  
Philippines UIFN 00 800 TANDBERG
= 00 800 826 323 74 (Toll free)
PLDT
Qatar IDD Call +971 4379 4160  
Saudi Arabia Domestic Toll-free 8008971913  
Singapore UIFN 001 800 TANDBERG =
001 800 826 323 74 (Toll free)
SingTel (Non SingTel customers are advised to subscribe to SingTel 001 or use the CALL ME BACK link on the support webpage)
Taiwan UIFN 00 800 TANDBERG
= 00 800 826 323 74 (Toll free)
Chunghwa Telecom
Thailand UIFN 001 800 TANDBERG
= 001 800 826 323 74 (Toll free)
CAT Telecom
UAE Domestic Toll-free 800 84465  
Others IDD +49 231 5436 0 Tandberg Data Asia

When calling for support using the Universal International Freephone Number (UIFN) or International Direct Dial (IDD) number there is a greeting, then follow this sequence to be connected to a Support Engineer.

  • Choose your language – press “1” for English.
  • Select the relevant option – press “1” 

If you do not wish to make an IDD call, or you do not have access to a UIFN, please send an email to support@rdx-insight.com.

For all other Asia Pacific technical support questions not under a purchased services contract, please use the following World-wide technical support phone contact information Germany: + 49 231 5436 0